A declined message almost always comes from your bank or card network, not from Webixso directly. The app only shows the reason the processor returned (sometimes generic).

Common causes

• Insufficient funds or spending limit reached.
• Incorrect card number, expiry, or CVC entered at checkout.
• 3D Secure / bank approval not completed (extra step in browser or banking app).
• International or online purchases blocked by your bank’s fraud rules.
• Card does not allow recurring charges (common with some prepaid or corporate cards).
• Expired card or replaced card still saved as default.

What to try

1. Re-enter card details carefully, or try another card or payment method if available.
2. Call your bank and ask them to allow the charge from Webixso or the processor name shown on the decline screen.
3. Update your billing address and ZIP/postal code to match what the bank has on file.
4. In Webixso, open Billing → Payment method and set a new default, then retry the payment or subscription renewal.

Still failing

Contact Webixso support with the time of attempt and last four digits of the card (never send full card numbers by email). The team can confirm whether the charge reached the processor and suggest next steps.

If your organization uses purchase orders or invoicing, ask whether manual billing is available for your plan.